We at Din Present are located in Uppsa in Sweden. The personal labeling of the products takes place here and all deliveries are made from here
sent.

Standard delivery to agents costs SEK 69. Home delivery costs SEK 129. Din Present uses Bring to deliver orders.

You cannot order a product that is not in stock. It is also not possible to pre-order or reserve products.

You are always welcome to email our customer service if you wonder when the product will arrive again. You can reach customer service at info@dinpresent.se.

Yes, it is very safe. Din Present does not handle payments itself, so your payment details are never saved by us.

We use Klarna as a partner. We are very keen to protect your personal data and maintain a high level of security.

We cannot accept orders over the phone or email as you must approve your purchase with Klarna, which handles all payments. All orders are made via our website.

If you need help, you can call our customer service on number 00000000 and we will guide you.

When the purchase is complete, you will receive an order confirmation which we recommend that you check to see that the information and personal text are correct.

An order confirmation is sent via e-mail and normally arrives within a couple of minutes. Sometimes it can end up in the trash as it is an automatically generated email, so check there as well.

If you have not received an order confirmation, you can check whether you have an active order by logging on to www.klarna.se.

If the order has gone through, it is registered with Klarna, regardless of how you chose to pay. There you can see if you have entered your email address correctly.

It is not possible to add products that increase the order value of the order to a higher amount than the customer approved with Klarna at the time of purchase.

If you place a new order within 24 hours with the product you wanted to add, you can contact customer service and we will make sure that you only pay for a shipping cost.

We deliver within 2-5 working days from the order being placed. We always do our best to ship your order as quickly as possible.

But remember that it can sometimes take an extra day due to delays from the shipping company, or if we have an unusually high order volume. The expected preliminary delivery date is shown at checkout before you complete your order and is also on your order confirmation.

• Standard delivery to agents.
• Home delivery to the door with Bring.

Yes, all our packages are trackable. You always receive an email sent from us as soon as your order has been packed.

If you have not received an email, check that it has not ended up in the spam folder. In the email sent from us, there is a link where you can track your package. Click on the link and you will see the current status.

Yes, it's going well. Start by completing your order and go to checkout. Fill in the postcode for the recipient under selected delivery option to choose an agent near the recipient.

Then you fill in your details under complete your purchase/Your details and then click on "change" in the box called "Delivery" and fill in the recipient's name, address and phone number.

Please note that it is only possible to send to a recipient within Sweden.

If you have received a product damaged in transit or defective in any other way, please contact our customer service.

Email order number, picture and an explanation of what/which part is damaged/defective. Our goal is to handle any complaints as quickly as possible.

Yes, it is fine to return an unmarked product in the same condition as you received it. Any notes and labels must remain and if it was delivered in a product box, it must also be in its original condition.

Contact our customer service who can email or post a return slip to you.
When the product is returned, only the product is credited, you will still have to pay shipping.

If the shipping to you costs SEK 69 and the return cost is also SEK 69, then there will be a total of SEK 128 in non-refundable shipping costs.

As a customer, you do not have the right to return or exchange personally labeled products. Your Gift cannot reuse these products for someone else.

If for some reason you have not had time to pick up your package within 7 days after it has arrived at the chosen agent, it will be returned to us. You will then receive an email from us stating that it has been returned and it will contain all the information you need.

Reply to that email about how you wish to pay for the new shipping/handling cost of SEK 99 which is added for us to resend your order. Returns are stored with us for 3 months and then the products are discarded.